QUEENSLAND RAIL PARTNERSHIP
Commencing in 2003, the Workwear Group has an enduring relationship with Queensland Rail, providing a range of uniforms solutions for both their Corporate Apparel and Protective Workwear needs. Initially awarded the contract to supply Passenger Personnel, Train Maintenance Crews, Transit Officers and General Workwear requirements for Network and Track Maintenance Crews, customised ranges were developed for all divisions whilst reserving the Queensland Rail branding.
The Workwear Group supplies customised lines to Queensland Rail, with over 15,000 units stocked in our Eagle Farm locations at any one time. On average, shipping over 1,000 units in around 160 orders per week to employees.
In order to service the requirements of this complex account, the Workwear Group established eCommerce trading for all divisions and regions offering a 24/7 customer service help desk support and on-site fittings for bulk rollouts and uniform top ups. A dedicated Account Management team also oversees the operation of the contract, meeting regularly with Queensland Rail representatives to deliver service excellence.
The Workwear Group constantly strives to deliver significant value for our long term partners, offering annual range reviews and rationalisations to ensure that the range is up to date with all new fabric and styling innovations and is compliant with Australian Standards.