COVID-19 A Note to our Community - October Update

AN IMPORTANT UPDATE TO OUR COMMUNITY REGARDING
COVID-19 AND DELIVERY DELAYS

As the pandemic continues to impact communities both within Australia and globally, we are seeing increasing delays to freight services which is in turn affecting our usual delivery timeframes for our valued customers. 

For deliveries within Australia, our delivery partners are reporting increases of up to 300% above normal levels which is resulting in delays of several days for Melbourne metro and more for regional Victoria and interstate. 

For international deliveries, our freight partners are also reporting delays. There is limited air freight available and a shortage of shipping containers, whilst incoming deliveries to Australia are up almost 20% on usual levels, across the board. 

As reported in the media in recent days, there is ongoing industrial action at shipping ports around Australia. This is impacting ports in Sydney, Melbourne, Brisbane and Fremantle and resulting in delays of one to two weeks for containers to be processed and released. 

We are processing orders as quickly as possible, however with a number of issues that are outside our control, our normal delivery timeframes are being impacted. 

We can assure you that despite the ongoing effects of the pandemic, we are open, trading and committed to keeping you informed of the situation at hand while imposing as little impact on your business as possible. 

As usual, any customer orders that are directly impacted by these delays will be communicated immediately and we remain available to discuss your concerns at any time. 

Workwear Group will continue to do what we can to restore the health and wellbeing of our community, while supporting our customers and keeping our teams safe.

Regards,

Doug Swan | Group General Manager | Workwear Group